Double Handle Sack

• Material: Suede.
• Style: Satchel shaped shoulder bag.
• Handles: Two reinforced top handles for shoulder carrying.

Suede is a delicate material that requires special attention to maintain its appearance and quality. Here are some recommendations to take care of it properly:

Regular Cleaning

1. Gentle brushing: Use a soft bristle brush or a brush specifically designed for suede to remove dust and surface dirt. Brush in one direction only to avoid damaging the texture.
2. Light stains: For small stains, use a special suede or split leather eraser, applying it with gentle, circular movements.

Protection

1. Avoid contact with liquids: In case of spills, dry immediately with an absorbent cloth, without rubbing, to prevent the stain from penetrating.

• All orders will be sent via Correos Express, with a shipping cost of €5. To ensure delivery, please make sure to provide all necessary information (recipient name, full address, postcode, etc.).

International Shipping

• For orders outside of Spain, we cannot guarantee a specific delivery period due to possible customs delays. In some cases, your order may be held in customs and may be subject to additional local import charges upon delivery.

• Important : Customs charges and any additional taxes generated will be the responsibility of the buyer, regardless of the country of destination.

Urgent Shipping

• If you need urgent shipping, please feel free to contact us via our email spicybrandd@gmail.com or Instagram at @spicybrandd . We will try our best to accommodate your request.

Changes in Delivery Address

• If you wish to change the delivery address after placing your order, it is essential that you notify us as soon as possible. Once the package has been dispatched, we will not be able to make any changes to the address.

We hope that this shipping policy is clear and satisfactory for our customers. If you have any questions or need more information, please do not hesitate to contact us. We are here to help!

Returns

Do you want to return your recent purchase? Here's how to do it quickly and easily:

Request Refund:

• Log in to your account at Spicy Brand and select the return option.

• Alternatively, you can send us an email to atencionspicybrandd@gmail.com with your order number (example: #0000) and we will help you manage the return.

Prepare the Shipment:

• After receiving your request, we will send you a return label by email.

• Make sure to package the bag well in its original condition so that it arrives in the same condition as you received it.

• Take the package to the nearest post office within 3 days, showing the label to send it at no additional cost.

1. Refund Processing:

• Once we receive the bag and verify its condition, we will issue a refund for the full amount of the order, except for the €5 original shipping costs, which are non-refundable.

• The refund will be made to the same payment method you used and may take up to 5 business days to appear in your account.

Note : You have 14 calendar days from receipt of the order to request a return. Products must be new, unused and in their original packaging.

Changes

Would you rather change the model of your bag? Here are the steps to follow:

1. Request Change:

• Send us an email to atencionspicybrandd@gmail.com with the following information:

1. Processing Change:

• We will send you an email with instructions to complete the exchange process within 24-48 hours.

• We will prepare and ship the new bag.

• Upon delivery, the courier will collect the old bag, making the exchange process simple and convenient for you.

If you have any questions or need additional assistance, please do not hesitate to contact us. Your satisfaction is our priority and we are here to help!