Big Zig Zag

• Material: Metallic blue fabric with shine.
• Color: Blue.
• Style: Metallic blue fabric shoulder bag with shine, silver metallic finish.
• Hardware: Silver metal finish.
• Closure: Front flap with double magnetic closure for added security; main zipper closure and one internal pocket without closure to organize small items.
• Strap: Two metal chains, one 104 cm and the other 75 cm, to wear on the shoulder or cross-body.
• Interior: Mesh interior lining.
• Exterior: Back pocket with zipper closure for quick and easy access to essentials.
• Measurements: 26 cm (Width) x 14 cm (Height) x 6 cm (Depth).
• Belt height: 104cm and 75cm.
• Composition: 100% Fabric.

• Protect the bag from sources of heat and humidity to avoid damage to the fabric.
• Avoid contact with water; if wet, dry immediately with a soft cloth and allow to dry at room temperature, away from heat sources.
• Regular cleaning: Clean the bag with a soft, slightly damp cloth, avoiding abrasive products that may damage the shine of the fabric.
• Avoid contact with oils, perfumes and cosmetics, as these products can stain and alter the color of the fabric.
• Beware of scratches: This material is delicate and susceptible to scratches. Avoid contact with rough or sharp surfaces that may damage the surface of the bag.
• To preserve the original color, store the bag in a dark, dry place, preferably in its protective bag, and away from direct sunlight which could cause discoloration.
• Wipe gently with a soft, dry cloth to remove dust and surface dirt. Avoid chemicals or cleaners not specifically designed for this type of material.
• Do not overload the bag to prevent deformations or stretching of the fabric.
• For stubborn stains or scratches, consult a fabric care professional for proper cleaning or restoration.

• All orders will be sent via Correos Express, with a shipping cost of €5. To ensure delivery, please make sure to provide all necessary information (recipient name, full address, postcode, etc.).

International Shipping

• For orders outside of Spain, we cannot guarantee a specific delivery period due to possible customs delays. In some cases, your order may be held in customs and may be subject to additional local import charges upon delivery.

• Important : Customs charges and any additional taxes generated will be the responsibility of the buyer, regardless of the country of destination.

Urgent Shipping

• If you need urgent shipping, please feel free to contact us via our email spicybrandd@gmail.com or Instagram at @spicybrandd . We will try our best to accommodate your request.

Changes in Delivery Address

• If you wish to change the delivery address after placing your order, it is essential that you notify us as soon as possible. Once the package has been dispatched, we will not be able to make any changes to the address.

We hope that this shipping policy is clear and satisfactory for our customers. If you have any questions or need more information, please do not hesitate to contact us. We are here to help!

Returns

Do you want to return your recent purchase? Here's how to do it quickly and easily:

Request Refund:

• Log in to your account at Spicy Brand and select the return option.

• Alternatively, you can send us an email to atencionspicybrandd@gmail.com with your order number (example: #0000) and we will help you manage the return.

Prepare the Shipment:

• After receiving your request, we will send you a return label by email.

• Make sure to package the bag well in its original condition so that it arrives in the same condition as you received it.

• Take the package to the nearest post office within 3 days, showing the label to send it at no additional cost.

1. Refund Processing:

• Once we receive the bag and verify its condition, we will issue a refund for the full amount of the order, except for the €5 original shipping costs, which are non-refundable.

• The refund will be made to the same payment method you used and may take up to 5 business days to appear in your account.

Note : You have 14 calendar days from receipt of the order to request a return. Products must be new, unused and in their original packaging.

Changes

Would you rather change the model of your bag? Here are the steps to follow:

1. Request Change:

• Send us an email to atencionspicybrandd@gmail.com with the following information:

1. Processing Change:

• We will send you an email with instructions to complete the exchange process within 24-48 hours.

• We will prepare and ship the new bag.

• Upon delivery, the courier will collect the old bag, making the exchange process simple and convenient for you.

If you have any questions or need additional assistance, please do not hesitate to contact us. Your satisfaction is our priority and we are here to help!