Big Gold

• Material: Metallic synthetic leather.
• Color: Gold.
• Style: Faux leather shoulder bag with silver metallic finish.
• Hardware: Silver metal finish.
• Closure: Front flap with double magnetic closure for added security; main zipper closure and one internal pocket without closure to organize small items.
• Strap: Two metal chains, one measuring 104 cm and the other 75 cm, to carry on the shoulder or across the body.
• Interior: Mesh interior lining.
• Abroad: Rear pocket with zipper closure for quick and easy access to essentials.
• Measurements: 26 cm (Width) x 14 cm (Height) x 6 cm (Depth).
• Belt height: 104cm and 75cm.
• Composition: 100% Synthetic leather.

• Avoid contact with heat or moisture sources to prevent damage to the leather. Do not expose the bag to extreme temperatures or direct sunlight for prolonged periods.
• Do not use water directly on the leather. If the bag gets wet, dry it with a soft cloth and allow it to air dry at room temperature, without using heat sources such as hair dryers.
• Regular cleaning: Clean the bag with a soft, slightly damp cloth, without using abrasive products. Avoid using cleaners that are not suitable for leather to avoid damaging the finish.
• Avoid contact with oils, perfumes and cosmetics as these can stain or alter the color of the bag.
• Beware of scratches: This material is delicate and susceptible to scratches. Avoid contact with rough or sharp surfaces that may damage the surface of the bag.
• Proper Storage: Store the bag in a cool, dry, dark place, preferably in its protective bag to prevent the leather from drying out or deteriorating. Keep the bag away from direct light to prevent discoloration.
• Do not overload the bag to prevent the leather from stretching or deforming.
• In case of difficult stains or visible damage , consult a professional specialized in the care of synthetic materials to ensure proper restoration.

• All orders will be sent via Correos Express, with a shipping cost of €5. To ensure delivery, please make sure to provide all necessary information (recipient name, full address, postcode, etc.).

International Shipping

• For orders outside of Spain, we cannot guarantee a specific delivery period due to possible customs delays. In some cases, your order may be held in customs and may be subject to additional local import charges upon delivery.

• Important : Customs charges and any additional taxes generated will be the responsibility of the buyer, regardless of the country of destination.

Urgent Shipping

• If you need urgent shipping, please feel free to contact us via our email spicybrandd@gmail.com or Instagram at @spicybrandd . We will try our best to accommodate your request.

Changes in Delivery Address

• If you wish to change the delivery address after placing your order, it is essential that you notify us as soon as possible. Once the package has been dispatched, we will not be able to make any changes to the address.

We hope that this shipping policy is clear and satisfactory for our customers. If you have any questions or need more information, please do not hesitate to contact us. We are here to help!

Returns

Do you want to return your recent purchase? Here's how to do it quickly and easily:

Request Refund:

• Log in to your account at Spicy Brand and select the return option.

• Alternatively, you can send us an email to atencionspicybrandd@gmail.com with your order number (example: #0000) and we will help you manage the return.

Prepare the Shipment:

• After receiving your request, we will send you a return label by email.

• Make sure to package the bag well in its original condition so that it arrives in the same condition as you received it.

• Take the package to the nearest post office within 3 days, showing the label to send it at no additional cost.

1. Refund Processing:

• Once we receive the bag and verify its condition, we will issue a refund for the full amount of the order, except for the €5 original shipping costs, which are non-refundable.

• The refund will be made to the same payment method you used and may take up to 5 business days to appear in your account.

Note : You have 14 calendar days from receipt of the order to request a return. Products must be new, unused and in their original packaging.

Changes

Would you rather change the model of your bag? Here are the steps to follow:

1. Request Change:

• Send us an email to atencionspicybrandd@gmail.com with the following information:

1. Processing Change:

• We will send you an email with instructions to complete the exchange process within 24-48 hours.

• We will prepare and ship the new bag.

• Upon delivery, the courier will collect the old bag, making the exchange process simple and convenient for you.

If you have any questions or need additional assistance, please do not hesitate to contact us. Your satisfaction is our priority and we are here to help!